Please note that most publications are PDF documents as indicated. The PDF documents are generally sent out within 24-48 hours of the order. The books that are not PDFs are generally mailed out within 48 hours by priority mail. You will be notified if there is any delay. None are refundable. The goal is to respond to all orders upon receipt of an order. At this time there is no downloadable feature, but that will come in 2016. If you don't receive a publication or notice within 48 hours please send an email to firstname.lastname@example.org or call 925 746-7177 and we will make sure that the item is sent again. At times, emails might go to spam but it does not seem to be a common problem.
For much more information visit californiacondoguru.com, the website that contains all contact information plus lots of free articles, FYIs, and helpful information for board members and homeowners.